Terms & Conditions
Fruity Lux provide this Website and our products and services to you subject to the following conditions.
BY USING THIS WEBSITE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS, AND THE ADDITIONAL TERMS, AND AGREE TO BE BOUND BY ALL OF THEM, AS EACH MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME BY FRUITY LUX, IN ACCORDANCE WITH THE TERMS. WE RESERVE THE RIGHT TO MAKE CHANGES, MODIFICATIONS, AMENDMENTS, AND/OR UPDATES TO THE WEBSITE AND THESE TERMS AT ANY TIME WITH OR WITHOUT PRIOR NOTICE AND FOR ANY REASON.
By visiting our Website, you acknowledge and agree that you have read this Policy and agree to the collection, use and other processing of your information in accordance with the practices described in this Policy. If you do not agree to all of the terms, conditions and practices set forth herein, do not access the Website or any of its pages.
Products Policy: We endeavor to display as accurately as possible the products available for sale on our Website. However, the colors and images that you will see on our Website will depend on a number of factors such as your monitor and its settings. Therefore, we cannot guarantee that the color or other features of products shipped to in accordance with your order(s) will appear exactly the same as the image you see displayed on the Website.
Forums: Forums, bulletin boards, chat rooms or other interactive areas that are or may be offered on the Site They are provided to give users a forum to express their opinions and share their ideas and information.
Users are responsible for the reliability, accuracy, and truthfulness of such content.
We accept No liability for ordering the wrong Product, Size, Quantity or Date. We have the right to refuse to accept or fulfill any order upon reasonable notice. Orders placed for Same-Day Delivery may be canceled without notice!
By ordering products from this Website, you authorize Fruity Lux, and its agents or other credit card processing vendors to charge your credit card for the applicable fees. If Fruity Lux does not receive payment from the card issuer, you agree to pay Fruity Lux, all amounts due upon demand. Fruity Lux may take commercially reasonable actions to verify your credit card.
If you think you have been charged twice, the first thing you should do is check to see if the charge you are seeing is actually a temporary hold or pending transaction. If this is the case, you have not actually been charged.
Credit card transactions are authorized in two steps. In the first step, the payment gateway says “I want to charge £xx to card Y.” If the card has these funds available, the card company places a provisional hold on that £ xx and responds OK back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder's address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured—you will not be charged.
However, it’s important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time is takes to release your funds is dependent entirely on your bank or credit card company.
Refreshing the page, double-clicking to submit the payment, or going back to the previous page during a transaction may cause the browser to initiate another payment request. This may result in your Credit / Debit Card being charged twice.
Receipt / Order Confirmation:
If you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records.
Order Changes: You may request a change to your order at any time before your order left Fruity Lux for delivery and we will do our best to accommodate your request. However, if your order has left the store for delivery or has already been delivered, we will be unable to change it.
Orders can be canceled for a full refund only if the cancellation is requested at least 24 hours in a prior delivery date. If an order has been shipped, as all our products are perishable, also non-refundable, we will not be able to issue you a refund.
To cancel your order, please call Fruity Lux on +44/ 208 366 9995 to check the status of your order, whether your order is presently on route or has already been delivered. If your order has left the Fruity Lux for delivery or has already been delivered, we will be unable to cancel your order.
We can't offer a refund for any perishable items you change your mind about at the time of delivery or after.
Delivery information: You can place an order 1 day before the delivery date by 3 pm local time, or order well in advance. Orders can be placed for the same day delivery, but you need to call customer service - 0208 366 9995 before 10 am to check if possible. During public holidays, for example, Christmas, New Year, Easter or popular celebrations such as Valentine’s Day, Mother’s Day, Father's Day, Halloween, Black Friday we recommend to place your order well in advance, from 2 to 4 days prior delivery date, to avoid disappointment.
There MUST be someone available to sign for your order at the delivery address. We accept No liability for ordering the wrong Product, Size, Quantity, or Date. We accept No liability for returned /left elsewhere or unsigned orders. Please note, If there is no one available to accept delivery at the address, we will attempt to deliver your order to the closest neighbor! Orders will not be dispatched until payment has been processed and received.
Full and correct postal address including postcode and a telephone contact number(UK phone numbers only) must be provided or your order may not be processed, delivered on time or may not be delivered at all. We do not accept liability for an incorrect address or missing details and you may not be entitled to a refund.
Non-Acceptance of an order may be a result of one of the following:
In addition, you agree not to...
Please contact Fruity Lux if you experience difficulty to understand Our Terms & Conditions or have issues with your order!
Complaints: Please note that if you wish to complain about our products or services, you need to call customer services as soon as possible. Some of our products like edible fruit arrangements are perishable and if they are not handled or stored properly will shorten their shelf life. So longer you delay, there are fewer chances to help you prevent or solve any issues. We recommend you to call customer services on +44/ 208 366 9995 within 1-2 hours time slot upon delivery, or alternatively use online Chat and Enquiry form. For complaints regarding a damaged product, we would request the buyer to supply a proof of damage (photo). If you do not call us at the time we specified, we may not be able to help you with your complaint.
Please contact the Fruity Lux if you experience difficulty to understand Our Terms & Conditions or have issues with your order!:
Fruity Lux Contacts: