Terms & Conditions

Welcome to Fruity Lux. Fruity Lux (" Fruity Lux ",  " we ",  " us " or " our ") is part of the Fruity Gift family.

 Fruity  Lux provide this Website and our products and services to you subject to the following conditions.

 Please read carefully these Terms of Use (the " Terms "),  and any other terms and conditions of the Website content, data, information and materials contained therein.

BY USING THIS WEBSITE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS, AND THE ADDITIONAL TERMS, AND AGREE TO BE BOUND BY ALL OF THEM, AS EACH MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME BY  FRUITY LUX, IN ACCORDANCE WITH THE TERMS. WE RESERVE THE RIGHT TO MAKE CHANGES, MODIFICATIONS, AMENDMENTS, AND/OR UPDATES TO THE WEBSITE AND THESE TERMS AT ANY TIME WITH OR WITHOUT PRIOR NOTICE AND FOR ANY REASON.

The Privacy Policy and the Additional Terms are incorporated into the Terms by this reference. These Terms, the Privacy Policy and the Additional Terms set forth the entire, final and exclusive agreement between  Fruity Lux and you with respect to your use of, and access to, this Website and any and all content, data, information and materials contained therein and transactions completed thereon, and supersede all previous oral and written terms, representations, or understandings concerning your use of, and access to, this Website and any and all content, data, information and materials contained therein and transactions completed thereon. In connection with your use of the Website, you consent to Fruity Lux recording any communication, electronic or otherwise, between you and Fruity Lux and retaining any Submission you make while using the Website.
Please do not send any time-sensitive Submission or other communications by e-mail to Fruity Lux as we cannot be responsible for responding to any such communications.
You agree to indemnify and hold harmless Fruity Lux or any other company trading under Fruity Lux name, its affiliates, and subsidiaries, and all of their respective managers, members, directors, officers, agents, employees, suppliers, vendors, Franchisees, and service providers from any claims, judgments, liability, and expenses, including reasonable attorneys fees, whether in tort, in contract or otherwise, that it or any of them may incur by reason of or arising out of any claim, including claims for copyright infringement, defamation, invasion of privacy, or infringement of rights of publicity, that are made by any third party relating to your breach of these Terms or your use, authorized or unauthorized, of the Website. By agreeing our Terms and Conditions You waive any requirement of the posting of a bond that may apply for issuance of any injunctions, orders, or decrees.

Links: You expressly acknowledge that the Website may contain links to other websites not controlled, operated or owned by Fruity Lux. Unless otherwise expressly provided by Fruity Lux, Fruity Lux  provides no endorsement or representation of any kind regarding the products, services, content or appropriateness of content of such websites, and explicitly disclaims any responsibility for the accuracy, content or availability of the information, products, and/or services found on or through any such linked website. We do not make any representations or warranties as to the security of any information (such as credit card and other sensitive information) you might give on any such linked website.

Privacy Policy: Fruity Lux. ("Fruity Lux",  "we",  "us" or "our") respects your privacy! We know you care how information about you is used and shared. This Website Privacy Policy (the "Policy") describes our privacy practices with respect to information collected by or submitted to us on our website. This Policy is made a part of the Fruity Lux  Terms of Use.

By visiting our Website, you acknowledge and agree that you have read this Policy and agree to the collection, use and other processing of your information in accordance with the practices described in this Policy. If you do not agree to all of the terms, conditions and practices set forth herein, do not access the Website or any of its pages.

This Website is intended for adult use only, and we do not knowingly collect any personally identifiable information from anyone under the age of 18. If you are under 18 or under the legal age to enter into enforceable contracts in the jurisdiction from which you are accessing this Website, you may use the Website only with the consent of a parent or guardian.

 Products Policy: We endeavor to display as accurately as possible the products available for sale on our Website. However, the colors and images that you will see on our Website will depend on a number of factors such as your monitor and its settings. Therefore, we cannot guarantee that the color or other features of products shipped to in accordance with your order(s) will appear exactly the same as the image you see displayed on the Website.

Membership and registration: Certain areas of the Site may require registration or may otherwise ask you to provide information to participate in certain features or to access certain content. The Site practices governing your personal information are disclosed in its Privacy Policy. The decision to provide this information is purely voluntary and optional; however, if you elect not to provide such information, you may not be able to access certain content or participate in certain features of the Site.

If you register with the Site, you agree to accept responsibility for all activities that occur under your account, email or password, if any and agree you will not sell, transfer or assign your membership, any membership rights or any Site issued email address. You are responsible for maintaining the confidentiality of your password if any, and for restricting access to your computer so that others may not access the password-protected portion of the Site or your Site issued email account using your name in whole or in part. we may, in our sole discretion, and at any time, with or without notice, terminate your password and membership, for any reason or no reason at all.

Forums: Forums, bulletin boards, chat rooms or other interactive areas that are or may be offered on the Site They are provided to give users a forum to express their opinions and share their ideas and information.

Users are responsible for the reliability, accuracy, and truthfulness of such content.
We have no control over whether any such posted material is of a nature that users will find offensive, distasteful or otherwise unacceptable and expressly disclaims any responsibility for such material.
We do not and cannot review every message posted by users in the User Forums, and is not responsible for the content of these messages or the views or opinions expressed by the users of the User Forums. Information disclosed in the User Forums is by design revealed to the public. We reserve the right but are not obligated, to delete, move or edit content, in whole or in part, submitted by you to the Site for any reason in our sole discretion. In addition, we may delete, move, edit or disclose the contents of messages when it is required to do so by law or in a good faith belief that such action is necessary to protect and defend our rights and property or to protect the safety of our users or the public. In no event do we assume any obligation to monitor the User Forums or remove any specific material?

Termination: Fruity Lux reserves the right, in its sole discretion, to terminate or suspend any password, account, access, or ability to use the website at any time without notice. Upon such termination, all rights granted to you under this Agreement will cease immediately, and you agree that you will immediately discontinue use of the applicable website and discontinue use of and destroy or return to Fruity Lux any Fruity Lux materials, (unless otherwise agreed to in writing by Fruity Lux). Despite the foregoing, any provisions of these Terms, the Privacy Policy and the Additional Terms expressly identified or that would by their nature survive such termination shall so survive. reserves the right, in its sole discretion, to terminate or suspend any password, account, access, or ability to use the website at any time without notice.

Copyright: All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, photographs, illustrations, digital downloads, data compilations, and software, and the compilation (including the collection, selection, assembly and arrangement) of such materials is the property of Fruity Lux or its licensors or content suppliers and protected by copyright, trademark and other laws in the UK and other jurisdictions.

Payments:

We accept No liability for ordering the wrong Product, Size, Quantity or Date. We have the right to refuse to accept or fulfill any order upon reasonable notice. Orders placed for Same-Day Delivery may be canceled without notice!

By ordering products from this Website, you authorize Fruity Lux,  and its agents or other credit card processing vendors to charge your credit card for the applicable fees. If Fruity Lux does not receive payment from the card issuer, you agree to pay Fruity Lux, all amounts due upon demand. Fruity Lux may take commercially reasonable actions to verify your credit card. 

If you think you have been charged twice, the first thing you should do is check to see if the charge you are seeing is actually a temporary hold or pending transaction. If this is the case, you have not actually been charged.

Credit card transactions are authorized in two steps. In the first step, the payment gateway says “I want to charge £xx to card Y.” If the card has these funds available, the card company places a provisional hold on that £ xx and responds OK back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder's address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured—you will not be charged.

However, it’s important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time is takes to release your funds is dependent entirely on your bank or credit card company.

Refreshing the page, double-clicking to submit the payment, or going back to the previous page during a transaction may cause the browser to initiate another payment request. This may result in your Credit / Debit Card being charged twice. 

 Receipt / Order Confirmation:

If you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records.
We will also send you a confirmation email after you place your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly or the order confirmation went to your spam box.
Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to the high volume of orders we receive, particularly around busy holidays like Valentine’s Day and Mother’s Day, you may not receive your email confirmation immediately after placing your order.

Order Changes: You may request a change to your order at any time before your order left Fruity Lux for delivery and we will do our best to accommodate your request. However, if your order has left the store for delivery or has already been delivered, we will be unable to change it.

Pricing:
Unless otherwise specifically indicated, all prices on the Website are in GBP £ or in the currency of the country to which you request that the product you are ordering is to be shipped, as applicable. Additional price service fees may apply to your order. Any applied service fees will be posted in your cart at the time of checkout prior to purchase.

 Canceling an Order: 

Orders can be canceled for a full refund only if the cancellation is requested at least 24 hours in a prior delivery date. If an order has been shipped, as all our products are perishable, also non-refundable, we will not be able to issue you a refund.

To cancel your order, please call Fruity Lux on +44/ 208 366 9995 to check the status of your order, whether your order is presently on route or has already been delivered. If your order has left the Fruity Lux for delivery or has already been delivered, we will be unable to cancel your order.

We can't offer a refund for any perishable items you change your mind about at the time of delivery or after.
Our Refund policy is in accordance with statutory rights under the Consumer Contracts Regulations.

Delivery information: You can place an order 1 day before the delivery date by 3 pm local time, or order well in advance. Orders can be placed for the same day delivery, but you need to call customer service - 0208 366 9995 before 10 am to check if possible. During public holidays, for example, Christmas, New Year, Easter or popular celebrations such as Valentine’s Day, Mother’s Day, Father's Day, Halloween, Black Friday we recommend to place your order well in advance, from 2 to 4 days prior delivery date, to avoid disappointment. 

There MUST be someone available to sign for your order at the delivery address. We accept No liability for ordering the wrong Product, Size, Quantity, or Date.  We accept No liability for returned /left elsewhere or unsigned orders. Please note, If there is no one available to accept delivery at the address, we will attempt to deliver your order to the closest neighbor! Orders will not be dispatched until payment has been processed and received.

Full and correct postal address including postcode and a telephone contact number(UK phone numbers only) must be provided or your order may not be processed, delivered on time or may not be delivered at all. We do not accept liability for an incorrect address or missing details and you may not be entitled to a refund.

Non-Acceptance of an order may be a result of one of the following:
(i) The product you ordered being out of stock -  Product Availability / Information below.
(ii) Our inability to obtain authorization and verification for your payment.
(iii) The identification of a pricing or product description error.
(iv) Failure to meet the eligibility to order criteria set out in the Terms and Conditions.
(v) We reserve the right to reject acceptance of any order at any time in our absolute discretion!

 In addition, you agree not to...  
(i)  Use or access the Website for any purpose that is unlawful or prohibited by these Terms;
(ii)  Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fruity Lux.
(iii)  Attempt to gain unauthorized access to the Website, accounts, computer systems, or networks connected to any  Fruity Lux server through hacking, password mining, or any other means;

Please contact Fruity Lux if you experience difficulty to understand Our Terms & Conditions or have issues with your order!

Complaints: Please note that if you wish to complain about our products or services, you need to call customer services as soon as possible. Some of our products like edible fruit arrangements are perishable and if they are not handled or stored properly will shorten their shelf life. So longer you delay, there are fewer chances to help you prevent or solve any issues. We recommend you to call customer services on +44/ 208 366 9995 within 1-2 hours time slot upon delivery, or alternatively use online Chat and  Enquiry form. For complaints regarding a damaged product, we would request the buyer to supply a proof of damage (photo). If you do not call us at the time we specified, we may not be able to help you with your complaint.

WAIVER
Our failure to exercise or enforce any right or provision of the Terms&Conditions, including without limitation, the Privacy Policy and/or the Additional Terms shall not constitute a waiver of such right or provision.

Please contact the Fruity Lux if you experience difficulty to understand Our Terms & Conditions or have issues with your order!​:

Fruity Lux Contacts:

tel:+44/ 208 366 9995
e-mail: info@fruity-lux.co.uk

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