Shipping & Returns

 

Shipping & Returns

 2 days Free Return! Items will be substituted with a new one of the same type. Once we receive the item at our shop, we will inspect it, and a member of our customer service team will contact you to arrange a replacement! 

Orders can be cancelled for a full refund if the cancellation is requested via phone +44/208 366 9995, or email: [email protected] at least 48 hours prior the delivery date. 

Orders can be rescheduled for an alternative delivery date if a request is submitted via email: [email protected] 48 hours prior to the original delivery date.

To cancel your order, please call Fruity Lux on +44/208 366 9995 to check the status of your order, and whether your order is presently on route or has already been delivered. 

We can't offer a refund if you change your mind after delivery takes place!
Our Refund policy is in accordance with the statutory rights under the Consumer Contracts Regulations.

Orders placed for the Same-Day Delivery, can not be canceled and are non-refundable!

Please contact Fruity Lux if you experience difficulty understanding Our Terms & Conditions or have issues with your order!

Customer Service
Call Us: +44/ 208 366 9995
E-mail: [email protected]